No Returns Policy

Effective Date:15th June 2024

At Vivid Lemon Ventures, we take pride in delivering high-quality cookies and ensuring customer satisfaction. Due to the nature of our products, we currently do not accept returns or exchanges.

1. No Returns or Exchanges

1.1 All Sales Are Final

All sales made on https://www.cravve.my are final. Once your order has been processed and shipped, we are unable to offer returns, refunds, or exchanges.

2. Damaged or Defective Items

2.1 Reporting Issues

If you receive a damaged or defective item, please contact us immediately at cravve.my@gmail.com with your order number, a description of the issue, and photographic evidence of the damage or defect.

2.2 Resolution

Upon receipt of your email, we will review your case and may offer a replacement or store credit at our discretion. Our goal is to ensure you are satisfied with your purchase, even if we do not accept returns.

3. Contact Us

If you have any questions or concerns about your order, please contact us at:

Email: cravve.my@gmail.com

Phone: +6011-167-2024-8