Privacy Policy

Effective Date:15 June 2024

Vivid Lemon Ventures ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cravve.my (the "Site"). By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, or contact us. This information may include:

  • Name
  • Email Address
  • Shipping Address
  • Phone Number
  • Payment Information (credit card details, billing address)
  • Any other information you choose to provide

1.2 Usage Data

We automatically collect certain information about your device and how you interact with our Site. This information may include:

  • Your IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Pages visited and the dates/times of those visits
  • Other similar data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.

2. How We Use Your Information

2.1 To Provide and Maintain Our Service

We use your personal information to operate our Site, process your orders, and provide customer support.

2.2 To Improve Our Site

We use usage data to understand how our Site is accessed and used, and to enhance its functionality and user experience.

2.3 To Communicate with You

We use your personal information to communicate with you, including sending you order confirmations, responding to your inquiries, and sending you promotional materials if you have opted in to receive them.

2.4 For Marketing and Promotional Purposes

With your consent, we may use your personal information to send you marketing and promotional communications about our products and services.

3. How We Share Your Information

3.1 Third-Party Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as payment processing, shipping, data analysis, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update Your Information

You can access and update your personal information by logging into your account on the Site or by contacting us directly.

5.2 Opt-Out of Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

5.3 Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

6. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. International Data Transfers

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By providing us with your information, you consent to the transfer of your information to other countries, including those with different data protection regulations.

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us at:

Email: cravve.my@gmail.com

Phone: +6011-167-2024-8